Learn how you can earn loyalty from your vacation rental home guests.
You don’t want guests to visit your vacation rental home only once. You want to keep people coming back again and again. However, building that loyalty means going above and beyond and offering your guests services and support that they don’t get from other rental hosts.
Are you looking for ways to build deeper relationships with your guests and encourage them to return to your rental? Try some of the following strategies.
Offer a Welcome Basket or Small Gift
Offer your guests a welcome basket or small gift that showcases the best of the local area. Are there local craftsmen who produce high-quality merchandise your guests are sure to love? Is there a local beekeeper who sells natural honey nearby? What about a local store that sells desserts that can’t be beat? Surprising your guests with a small gift can go a long way towards starting your guests’ stay off right and making their vacation memorable.
Provide Information About Must-See Local Attractions
You can welcome your guests to your vacation rental home by compiling a book or brochure that supplies information about the local area and all it has to offer. Include an updated list of attractions like the best restaurants, including ones that offer delivery, the best grocery stores, and the best amusements.
You can include family-friendly information like the best place to grab a morning coffee, take a walk, or get ice cream with the kids. Helping your guests find the best local sights can make their vacation even brighter. As a local, you have the inside knowledge to help your guests get the most out of their time at your property.
Follow Up After Check-In
Reach out to your guests once they have had a chance to arrive at your vacation rental home and unpack. Ask about their experience so far: do they have everything they need? Have they found every amenity in the house? Is everything working correctly?
If your guests identify any problems, address them promptly. Sometimes your commitment to handling any hiccups is what makes the difference in your guests’ experiences. After all, challenges do happen. It’s what you do about them that matters!
Make It Easy For Guests To Reach You
Problems don’t always arise on the first day of your guests’ stay. However, as their time in your property continues, they may notice more problems like burnt-out lightbulbs or difficulty working an appliance. While you don’t want to interrupt your guests’ vacation by checking in constantly, make sure that they know how to reach you when needed. If they lock themselves out of the property or face an unexpected problem, you want them to be able to contact you without issue.
Loyal guests will not only return to your rental again and again but share information about your vacation rental with friends, colleagues, and family members. Are you providing the kind of experience that will increase guest loyalty to your property? Try these strategies to improve your overall guest experience and encourage them to return to your property every time they visit the area.
List Your Ocean City Vacation Rental at VacationAtMyPlace.com
Vacation At My Place is a vacation rental site serving The Delmarva Beaches, Ocean City, Fenwick Island, Bethany Beach, Dewey Beach, Rehoboth Beach, Lewes, and Chincoteague. Property owners can list their beach properties for free, while guests pay an industry-low 3% booking fee with an instant price comparison to national booking sites. We help people find the best vacation rental with one to five bedrooms, oceanfront or waterfront views, and access to swimming pools and other amenities.
For more information, email us at info@VacationAtMyPlace.com, call us at 877-287-VAMP (8267) or visit VacationAtMyPlace.com today! You can also follow us on Facebook, Twitter, Pinterest, and LinkedIn.