Learn how you can guarantee a great check-in experience and encourage 5-star reviews from your guests.
Are you looking for five-star reviews from your vacation rental guests? Your guests need to have a great experience from the first moment they enter your property, and that starts with check-in. If your visitors have a great check-in experience, it will set them up for success from the start. On the other hand, a lousy check-in experience can make a bad impression that colors their entire stay. By taking care of these key things for your vacation rental guests, you can set them up for a great experience and increase the likelihood that you’ll receive glowing 5-star reviews.
Make The Check-In Process as Easy as Possible
Your guests won’t want to drive throughout the city or visit multiple locations to check into their rental. Whether they’re arriving late in the evening or they’re ready to go early in the morning, you want to make it as easy as possible for your guests. If you’re going to hand over the key and greet guests yourself, you will want to be on-site at the property.
If you prefer a more streamlined check-in experience, consider keeping keys in a lockbox or other location where guests can easily access them with a password. Make sure guests have the instructions for check-in ahead of time so that they know exactly what they need to do when they arrive. This is especially true if the check-in address is different from the rental address.
Provide a List of Local Amenities
Where’s the best local grocery store? What about a great place to grab dinner for their first night in town? As a resident of the city, you have a much better idea of what local amenities your guests will appreciate most. Some guests will already have plans for many of their vacation days, but they might not have all the details figured out, including where they will eat. A quick guide to can’t-miss local amenities can leave your guests feeling much more prepared for and excited about their stay.
Offer a Welcome Basket
If you want to get off on the right foot with your guests, offer them a welcome basket as part of their check-in experience. You can fill it with all the little things that can help make their stay more pleasant, from a few small shampoos and soap bottles to small gifts from local shops that you know your guests can’t miss checking out.
Provide Information for a Local Contact
You might not be in the same city as your vacation rental, but you probably know someone who is. Provide your guests with contact information for someone local who can address any last-minute challenges or problems they may face when dealing with the rental or the local area.
Make Sure Your Property is Prepared for Guests
Check in with your cleaning crew well ahead of time to ensure the property is cleaned in advance of the guests’ arrival. You may want to have someone else do a last walkthrough to ensure that all those cleaning tasks are complete and everything is in order.
The five-star experience starts when your guests roll into town, ready to check-in at your vacation rental. Use these key strategies to create a dream experience for your guests. In turn, you increase the chances that your guests will leave behind a fantastic review.
List Your Ocean City Vacation Rental at VacationAtMyPlace.com
Vacation At My Place is a vacation rental site serving The Delmarva Beaches, Ocean City, Fenwick Island, Bethany Beach, Dewey Beach, Rehoboth Beach, Lewes, and Chincoteague. Property owners can list their beach properties for free, while guests pay an industry-low 3% booking fee with an instant price comparison to national booking sites. We help people find the best vacation rental with one to five bedrooms, oceanfront or waterfront views, and access to swimming pools and other amenities.
For more information, email us at info@VacationAtMyPlace.com, call us at 877-287-VAMP (8267) or visit VacationAtMyPlace.com today! You can also follow us on Facebook, Twitter, Pinterest, and LinkedIn.